Returns & Exchanges

At Zouk, we strive to ensure you love your handcrafted, cruelty-free products. If you are not completely satisfied, we offer a hassle-free 7-day return and exchange policy from the date of delivery.

1

Initiate Request

Visit our Returns Portal and enter your order ID and email address to select the items you wish to return or exchange.

2

Quality Check

Ensure the product is unused, in its original condition, and includes all original tags and packaging for a successful inspection.

3

Reverse Pickup

Once approved, we will schedule a free reverse pickup from your delivery address within 2-3 business days.

4

Refund Processing

After the item reaches our warehouse and passes quality control, your refund will be processed to your original payment method or as store credit within 7 days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing