Frequently Asked Questions

Everything you need to know about your Zouk shopping experience.

What materials are used in Zouk products?

All Zouk products are 100% vegan and PETA-approved. We specialize in high-quality handcrafted fabrics and premium vegan leather to ensure durability and style without harming animals.

How long does shipping take?

Standard shipping typically takes 5-7 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email and SMS.

What is your return and exchange policy?

We offer a 7-day return and exchange policy for unused products in their original packaging. Please visit our Returns Center to initiate a request.

Are Zouk bags water-resistant?

Yes, our bags feature a water-resistant inner lining to protect your belongings from minor spills and light rain, making them perfect for daily commutes.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.

How do I care for my Zouk product?

To clean your Zouk bag or footwear, simply wipe it with a damp cloth. Avoid using harsh chemicals or machine washing to maintain the integrity of the handcrafted fabric.